Email marketing certainly still has a place in the world, especially for growing agencies looking to acquire new clients and increase client retention. Take a look at several ways email should be used in any marketing strategy.
Creating Customer Databases that Work
One of the most important steps for driving new business is to create and maintain a healthy database of prospects. Yes, there are quick and dirty ways to create prospect databases using lead lists and other things of that nature, but the reality is that those tactics don’t work. However, what does work is building your database off of real email addresses that real prospects provide.
It’s very cost-effective, easy to utilize, and provides some welcome hard data for businesses that may not know much about their customers yet.
Platform for Campaigns and Brand-Building
When it comes to campaigns and brand awareness, many businesses immediately start thinking about social media and blogging. But email is a speedy way to help increase customer participation and purchases in both areas. Always include email notifications or newsletters when launching a new campaign or announcing a new deal – many customers won’t notice otherwise, but a bold email subject line announcing the deal will draw attention. Likewise, more complex email content can also be used increase awareness and brand loyalty (try using or summarizing your more popular blog posts for this).
Building Buyer Personas
To take audience targeting to the next level, you need to know who needs your product or service and the best ways to reach those people. Using emails as login information is a great way to track potential clients, as well as consistently generate valuable data for marketing initiatives. Specifically, use customer habits gleaned from your email databases to create buyer personas, based on the ideal client you want to attract. Of course, this also requires that you tie email addresses to a CRM and marketing automation system.
You can absolutely email coupons and discount codes to your customers to increase business and responses…but this should be done carefully. Email can be a useful platform for customer loyalty rewards, where such coupons and other benefits are sent to long-term or high-purchase customers as a thank you for their business…and an incentive to return.
Future Target Marketing
Finally, your agency should begin customized, personal email marketing as soon as possible. This is a great way to retain customers and use email in a way that few other channels can be used – to craft in-depth and personalized responses. After creating customer databases and building personas, this is absolutely the direction that companies should move to utilize email and win more conversions.